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How dune999 Handles Your Personal Information

When you open an account with us, we collect certain personal information to run your wallet, process payments through JazzCash, Easypaisa, and Raast, and keep your account secure.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyCookie Controls AvailableData Retention LimitsYour Right to Request Access

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DATA SECURITY AND RETENTION

How We Protect and Manage Your Data

We apply SSL encryption across all account sessions, and payment data passing through JazzCash, Easypaisa, or Raast is transmitted over secured channels. Account passwords are stored in hashed form — we cannot read your password, only verify it. We retain account data for as long as your account remains active and for a period afterward as required by applicable financial and regulatory rules. You can request deletion of non-essential data at any time through our support channel.

Cookie Management

We use session and analytics cookies to understand how you navigate the account lobby. You can withdraw cookie consent at any time through the cookie banner or your browser settings, though some features may become limited.

Account Security Controls

Every login triggers an OTP sent to your registered mobile number. If we detect a login from an unfamiliar device, we flag the session and may require re-verification before allowing wallet access.

Data Retention Schedule

Transaction records tied to JazzCash, Easypaisa, and Raast deposits are kept for the period required by applicable financial rules. Personal identifiers not linked to active transactions are reviewed periodically for deletion.

Third-Party Data Sharing

We share data only with payment processors and identity verification providers necessary to run your account. We do not sell your personal data to advertisers or unrelated third parties.

DATA QUERIES AND CONTACT

How to Reach Us About Your Privacy

If you have a question about how we handle your data, want to request a copy of what we hold, or need to flag a concern, our support team handles privacy-related requests through the channels below. We aim to respond to data access requests within the timeframe required by applicable rules, and we will acknowledge receipt of your query promptly.

Team online

Live Chat Support

Reach our team through the live chat widget in your account. For privacy requests, state your registered phone number and the nature of your query so we can locate your record.

Email Privacy Channel

Send data access or deletion requests to our dedicated support email. Include your account username and the phone number linked to your JazzCash or Easypaisa wallet for faster verification.

Account Settings Path

Some data preferences — such as marketing communication opt-outs — can be adjusted directly inside your account settings under the Privacy section without contacting support.

What We Collect and Why It Matters

dune999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information you give us directly — your name, phone number, email address, and the payment details you enter when depositing via JazzCash, Easypaisa, or Raast. We also collect device data automatically: browser type, IP address, and session activity. This helps us verify your identity,

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process withdrawals accurately, and flag unusual login attempts on your account. Payment data tied to your mobile wallet is handled through encrypted channels; we do not store full wallet credentials on our servers. When you contact our support team, the details of that conversation are retained
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to help resolve follow-up queries. We may also collect data through cookies placed during your browsing session — these are explained in detail in our Cookie section below. The legal basis for collecting this data varies by purpose: contract performance covers your account and wallet operations;
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legitimate interest covers fraud detection and security monitoring. Where local law in Pakistan requires additional consent or imposes specific restrictions on data handling, those requirements take precedence and we apply them as applicable for eligible regions. You are not obliged to provide all requested data, but
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some fields — such as your phone number for OTP verification — are necessary to run your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Addressed Directly

These are the questions we hear most often about how your data is handled on dune999. If your question is not covered here, our support team can respond through live chat or email.

We collect your name, phone number, email address, and the payment identifiers associated with your JazzCash, Easypaisa, or Raast wallet. Device and session data is also collected automatically during your visit.

We store transaction references and linked phone numbers for account verification purposes. Full wallet credentials are never stored on our servers — payment flows are handled through encrypted processor channels.

Yes. Send a request through our support email or live chat. Include your account username and registered phone number so we can locate your record and respond within the applicable timeframe.

Contact support via live chat or email with a deletion request. We will remove non-essential data promptly. Transaction records required by financial rules are retained for the legally required period before deletion.

We use session and analytics cookies. You can manage or withdraw consent through the cookie banner shown on your first visit, or through your browser's cookie settings at any time.

We share data only with the payment processors running JazzCash, Easypaisa, and Raast transactions, and with identity verification services. We do not sell or pass your data to advertisers or unconnected third parties.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoRoulette Spinners InfoRoulette Spinnacle

How dune999 Handles Your Personal Information

How We Protect and Manage Your Data

Cookie Management

Account Security Controls

Data Retention Schedule

Third-Party Data Sharing

How to Reach Us About Your Privacy

Live Chat Support

Email Privacy Channel

Account Settings Path

Your Privacy Questions, Addressed Directly

01 What personal information does dune999 collect when I open an account?

02 Is my JazzCash or Easypaisa payment data stored on your servers?

03 Can I request a copy of the data you hold about me?

04 How do I ask dune999 to delete my personal data?

05 Does dune999 use cookies, and can I turn them off?

06 Who does dune999 share my data with?

Privacy Policy

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